Clear, fair policies that protect your home, our team, and the quality of every clean. By booking a service with Daughter & Dust Cleaning Co., you agree to the policies below.
We're happy to keep your kitchen sparkling, but dishwashing is not included in our standard cleaning services unless it's been requested and added in advance.
If we find dishes in the sink during your appointment, we'll carefully move them aside so we can clean the sink and surrounding counters, then set them back in place.
If you'd like your dishes washed as part of your visit, just let us know when booking and we're glad to add it on. Dishwashing is an additional $20–50, depending on the amount and scope of the request — we'll confirm the exact price with you before your appointment.
The safety of our team is something we take seriously. Any pet waste found on floors or other surfaces is considered a biohazard, and for everyone's health and safety, that area cannot be serviced until it has been cleaned up.
If our team encounters pet waste during a visit, a cleanup fee of $25–50 will apply depending on the extent so that we can safely and properly address the area — this fee applies with no exceptions.
We appreciate your understanding, as this policy exists to protect both our cleaners and the quality of service we provide.
To do our best work, we ask that surfaces and floors be reasonably clear and accessible ahead of your appointment.
If a space contains significant clutter, mold, pests, exposed hazards, or other conditions that make it unsafe for our team to clean, we will skip that specific area to protect our staff.
Please note: because time and staffing are reserved specifically for your appointment, the full service amount still applies even if certain areas must be skipped for safety reasons.
If you have any concerns about the condition of a space ahead of time, we're always happy to talk it through with you before your appointment.
Payment is due in full at the time of service. We understand that life happens, so please reach out to us as early as possible if you anticipate any issue with payment.
Unpaid balances may be subject to a late fee of 1.5% per month on the outstanding amount. Accounts more than 30 days past due may be referred to a collection agency, and the client will be responsible for all reasonable collection costs, including collection agency fees and court costs where permitted by law.
Daughter and Dust Cleaning Co. also reserves the right to pursue all available legal remedies for non-payment, including civil action and, where applicable under Tennessee law, referral to law enforcement for theft of services (T.C.A. § 39-14-104).
We value the trust our clients place in us and ask for the same in return.
We understand that plans change! To keep our scheduling fair for all clients and our team, we ask for at least 48 hours' notice for any cancellation or reschedule. Cancellations can be made by phone call, text, or email.
Please note: replying to a Jobber appointment confirmation text does not reach us — those messages are one-way and are not received on our end. To ensure your cancellation is properly received, please contact us directly by phone, text, or email.
This fee helps cover the time, supplies, and labor reserved specifically for your home. We're always happy to help you reschedule for a more convenient time — just contact us by phone, text, or email as soon as you know your plans have changed, and we'll do our best to accommodate you.
Lockouts: If our team arrives for a scheduled appointment and is unable to access the home — for example, no one is home, a key or code doesn't work, or entry instructions weren't provided — the appointment will be treated as a same-day cancellation and the applicable cancellation fee will apply.
We're always happy to talk anything through before your appointment.
Reach out anytime — we're here to help.